For questions contact us on the facebook business page, phone (during business hours), or tiff@onetwistedsister.com. We will answer during business hours. Please only message us on our personal pages if you do not want to talk about the business. We reserve that for friends and family. Just know, we never check our voicemail and can't figure out how to turn it off (lol), so please do not leave a message and wait on a return call.

We have no control or responsibility for your package when it leaves our hands. We ship where you tell us it should go. If we mess up; we always make it right.

We accept all forms of payment including SeZzle!

Custom orders (tees, resin work, etc) requires payment up front. Our tees have a 10 to 14 biz day turnaround time, but I usually always get them finished quicker. Resin work can take longer.

Please wash your graphic tees on cold, inside out, and dry on low heat or hang. Do not use fabric softener; it breaks the print down. 

*All sales are final on clearance items.*

*All Sales are final on custom graphics unless there is a defect.*

*No cancelations on any website orders. *

Returns are accepted within 10 days of purchase if the item still has all the tags, you have the receipt, and the item shows no sign of wear or odor, including pet hair.

Please pick your stuff up in a timely manner.  For real. If we have to hold onto it over 2 months, I know great homeless shelters that would loooove it! 

We mess something up daily, but I always always always make it right. 

Thanks for being an awesome human!

This will probably change a thousand times, because we’ve surely forgotten something!